Now it's time to really talk about this because fumble after fumble has been the name of the game for Voilá by Sobeys. This story is the basis of my earlier post: It's not polite when you get it wrong .
I've talked about voice issues before, for many of us in the trans community it remains a major source of frustration and irritation. This is especially true on the phone.
I've been blogging about changing your name and gender marker here and there, so now that is basically done for me, I thought I would share some tips I learned along the way,
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